User Agreement

Welcome to our website! To achieve mutual understanding, we provide the text of the User Agreement, which sets out the rules for using the services of the ANKAS.ae online store. Please read it carefully to continue our cooperation!

1. Terms and Definitions

Seller — ANKAS Limited Liability Company, which sells Products remotely on the Website.

Buyer — any individual or legal entity capable of accepting and paying for the Products ordered by them in the manner and on the terms established by this Agreement.

Product — a tangible object of sale and purchase. Information about the Products is posted by the Seller on the Website for sale through the online store remotely. The list of Products posted on the Website may be changed at the discretion of the Seller without notice to the Buyer.

Online store — the Seller's trading platform located on the Internet, which has in its content a catalog of Products offered for sale (virtual showcase) and an interactive mechanism for placing an Order for these Products with prices, as well as other information.

Website — the web resource of the Online store https://ankas.ae/.

Agreement — this User Agreement, which regulates the relationship between the Buyer and the Seller.

Order — a document containing a list of Products and services selected by the Buyer in the Online store. It is generated automatically through stationary terminals in the Seller's retail stores or electronically on the Website.

Delivery — delivery of the Product by a third party (carrier), providing the Seller with services for delivering the Order to the Buyer.

2. General conditions

2.1. By ordering and purchasing Products on the Website, the Buyer agrees and accepts all the terms and conditions set forth in this Agreement. In case of disagreement with this Agreement, the Buyer is obliged to immediately stop using the Online Store service and leave the Website.

2.2. The Product is presented on the Website through photo samples, graphic, text and advertising materials, which are the property of the Seller and do not constitute a public offer. At the request of the Buyer, the Seller is obliged to provide by telephone, by e-mail or when reviewing the product in a retail store other information necessary for the Buyer to make a decision on purchasing the Product, including information on the certification of the product.

2.3. By placing an order on the Website, the Buyer confirms the conclusion of the transaction in accordance with the terms and conditions of this Agreement. By registering on the Website, the Buyer agrees to the terms of storage and processing of their personal data, as defined by the Seller's Privacy Policy.

2.4. The Seller sells Products through the Online Store on the territory of the United Arab Emirates.

2.5. The Seller unilaterally accepts and changes the terms of the Agreement. The provisions of the Agreement that are effective from the moment the Buyer registers or starts using the Site shall apply to the relations between the Seller and the Buyer.

3. Subject of the Agreement

3.1. The Seller, based on the Buyer's Order and 100% advance payment, sells the Goods in accordance with the prices published on the Website, and the Buyer pays for and accepts the Goods in accordance with the terms of the Agreement.

3.2. The Seller delivers the Goods to the Buyer in the manner and within the timeframes agreed upon by the parties during the sale.

3.3. The procedure and payment for the Order Delivery are stipulated in paragraph 7 of this Agreement.

3.4. The Seller reserves the right to refuse to sell the Goods to the Buyer who has violated the provisions of this Agreement.

3.5. The Seller reserves the full and unconditional right to unilaterally modify, i.e. change, supplement, delete and otherwise adjust any clauses and parts of the clauses of the Agreement without prior notice to the Buyer. However, this shall not be grounds for the Seller to refuse obligations under the Orders already made by the Buyer.

4. Information about the Goods

4.1. Photo samples imitate the Product presented on the Site. The actual appearance of the Product may not match the image presented on the Site. Each photo sample is accompanied by text information: article, price and description of the Product.

4.2. The online store reserves the right (but is not obliged) to carry out a preliminary check, view, mark, select, edit, change or remove any content of the Site.

4.3. When the Buyer purchases technically complex products that require specialized installation, the Seller shall not be liable for the correctness of their connection and use, except for cases in which the Buyer uses the services of the Online Store.

5. Ordering the Product

5.1. The Product can be ordered:

in the Online Store - through the Site or by phone, indicated on the Site;

5.2. When ordering the Product through the Site, the Buyer must go through the registration procedure, during which he/she specifies personal (private) data. When registering the Buyer, the system requests a password for the registered login. This password must be known only to the Buyer and must not be disclosed to third parties. In turn, the Seller guarantees non-disclosure to third parties of all user data entered during the registration process. Detailed conditions for the storage and use of personal data are set out in the Privacy Policy.

5.3. If, upon completion of the Order, it is discovered that the Seller does not have the required quantity of the ordered Product or does not have the required model, the Seller shall inform the Buyer thereof within 1 (one) business day. The Buyer shall have the right to agree to purchase the Product that is in stock instead of the previously ordered one, or to cancel the Order.

5.4. The Order Number shall be indicated in the sales receipt, invoice, electronic Order form on the Website and other documents generated by the Seller confirming the fact of the Order and constituting an integral part of this Agreement.

5.5. The Buyer shall have the right to change the composition of the Order before the completion of its formation by notifying the Seller thereof by the phone numbers indicated on the Website. In such a case, the latest confirmation by date shall be considered a valid confirmation of the Order.

5.6. The Seller shall have the right to inform the Buyer of the fact of the Order and the required order parameters. The following channels can be used for notification: telephone, sms, email, viber, whatsapp, push notifications.

6. Payment for Goods

6.1. Goods and Services are subject to payment at prices set by the Seller.

6.2. Prices in the Online Store include all taxes and are indicated in rubles. Payment is also accepted in rubles. The cost of delivery is not included in the prices indicated on the Site, but is discussed additionally when placing an Order and is included in the documents generated when ordering.

6.3. The price of the Goods in the Online Store can be changed by the Seller unilaterally. At the same time, the price of the Goods already ordered by the Buyer can change only if the Seller considers it rude and irrelevant due to an error that has occurred.

6.4. The Goods are subject to payment by bank transfer.

6.4.1. Payment for the Goods by bank transfer is made:

by payment by payment card at the time of placing the Order;

by transfer of non-cash funds to the Seller's bank account (subject to the indication of the Order number);

by using electronic means of payment;

by postal transfer according to the Seller's details specified on the Website.

7. Delivery of Goods

7.1. Delivery of Goods ordered in the Online Store is made in several ways:

self-pickup from the pick-up point, warehouse or office — free of charge;

courier in the city (in accordance with the rates set by the Seller);

courier service in the city regions (in accordance with the rates set by this company)

transport company to the regions (in accordance with the rates set by this company).

7.2. The possibility of another Delivery option not described in this section is discussed separately with the interested Buyer.

7.3. The costs of delivery of the goods, if any, shall be paid by the Buyer.

7.4. If the Buyer does not receive the Goods due to his/her fault (for example, was absent at the agreed time from the place of receipt of the Goods), the Seller has the right to demand payment for the delivery services in full, if the method of delivery provides for payment. The repeated call of the Seller's representatives for the purpose of delivery shall also be paid by the Buyer.

7.5. When delivering the Goods to the Buyer, the delivery service gives him all the necessary documents (cash receipt and sales receipt (if the purchase was for cash), or the consignment note and invoice (in case of non-cash payment).

7.6. When accepting the Goods from the Seller's representatives, the Buyer must check the completeness and appearance of the Goods, unpack, inspect and make sure that the Goods have no external mechanical damage, correspond to the declared consumer properties, appearance and completeness, in the presence of a sales receipt and cash receipt, or a consignment note and invoice. When receiving the Goods, the Buyer must study the conditions specified in the sales receipt (if the purchase was for cash), where he puts his signature on the consent with the rules for the return and exchange of the Goods.

7.7. The Buyer has the right to accept or refuse the Goods at the time of their Delivery by the delivery service in accordance with Section 8 of this Agreement.

8. Return of Goods and Money

.1. The return or exchange of the Goods is carried out in accordance with the provisions of the Federal Law No. (24) of 2006 On Consumer Protection of the United Arab Emirates.

8.2. The Buyer can return the Goods of proper quality within 7 (seven) days, not counting the day of purchase, to the nearest Retail Store or using the services of transport companies, courier services. Payment of transportation costs is carried out at the expense of the Buyer. The exchange of Goods of proper quality is carried out if the said Goods have not been used, their presentation, consumer properties, seals, factory labels are preserved, and there is a sales receipt or cash register receipt or other document confirming payment for the said Goods. The absence of a sales receipt or cash register receipt or other document confirming payment for the Goods from the Buyer does not deprive him of the opportunity to refer to witness testimony. Return of the Product within the time limits specified in this clause is possible if the Buyer is an individual.

8.3. A Product of inadequate quality may be replaced with a similar Product of adequate quality or returned to the Seller. In this case, the Seller pays the costs of Delivery of the Product. The Product is exchanged by returning the Product of inadequate quality and selling a new Product. The Seller reserves the right to accept the Product of inadequate quality from the Buyer and, if necessary, conduct a quality check of the Product. If the examination of the Product reveals that its defects arose as a result of circumstances for which the Seller is not responsible, the Buyer is obliged to reimburse the Seller for the costs of the examination, as well as the associated costs of storing and transporting the Product.

8.4. If any defect is discovered in the Product, the Seller has the right to require the Buyer to provide a photo of:

the product;

the declared defect;

the packaging;

the manufacturer's nameplate.

8.5. If the Buyer has any problems with the Product purchased from the Seller, he/she can contact the customer service department of the online store by e-mail nps@ankas.ae and by phone. Photographic materials with the detected defects are also provided there.

8.6. Upon receipt of the Product from the Buyer, the delivery service courier is obliged to issue a certificate of acceptance of the Product in the form of the Seller.

8.7. The refund to the Buyer is made after inspection and acceptance of the Product by the Seller's service center, provided that the Buyer completes the corresponding application.

8.8. The refund to the Buyer is made in accordance with the current legislation of the United Arab Emirates, but in any case no later than 30 calendar days from the date of receipt of the corresponding application from the Buyer in writing or by e-mail.

8.9. The Buyer is responsible for the accuracy of the details for the refund specified by him/her in the application.

8.10. The Seller does not accept claims for the Product if, upon acceptance, the Buyer opened the packaging and inspected the Product and signed the corresponding sales receipt in the following cases:

the Product is missing from the packaging when returned by the Buyer;

the presence of external mechanical damage;

incompleteness;

if the product is damaged due to the fault of the Buyer or the Product returned is not the same as the one purchased in the Online Store.

8.11. The Seller has the right to establish other conditions for the return and exchange of the Product that do not violate the Buyer's rights in accordance with this Agreement and the Law of the United Arab Emirates, Federal Law No. (24) of 2006 On Consumer Protection.

9. Product Warranty

9.1. The Seller is liable for defects discovered in the Product during the warranty period.

9.2. The warranty period is established in the sales contract or warranty card. The terms of the warranty and warranty service are determined by the manufacturer or the Seller.

9.3. The Seller is responsible for defects in the Goods for which the warranty period is not established if the Buyer proves that they arose before the transfer of the Goods to the Buyer or for reasons that arose before that moment.

9.4. Claims made by the Buyer after the expiration of the warranty periods are considered by the Seller in the manner prescribed by law.

9.5. Warranty service may be refused if:

Any protective signs (marks, seals) of the manufacturer's plant/company are damaged.

The serial numbers or markings of the product assigned by the manufacturer do not correspond to the information specified in the warranty card.

The products were repaired by persons or organizations that do not have the rights and appropriate licenses to do so, as well as the appropriate safety standards.

Defects are caused by using the product for a purpose that does not correspond to the established scope of application of this product, specified in the technical instructions or in the operating manual.

Damage to the product occurred due to violation of the rules and conditions of installation and connection, operation, transportation and storage.

Damage to the product occurred as a result of natural disasters. These include: floods, fires, earthquakes and other situations, including household factors that cannot depend on the Seller.

The products have electrical and/or mechanical damage upon visual inspection.

Damage to the product occurred due to the ingress of foreign objects, liquids, insects or animals, various foreign substances into the product.

Defects or damage are caused by the fact that consumables were used that cannot meet the operating requirements. Also, if the damage is caused by the use of spare parts and/or consumables that are not original or an official replacement for the original.

10. Copyright

10.1. All information contained on the pages of the Site, including images, product specifications, text descriptions, design, logo, trademark - are the property of the Seller. Copying, downloading and any other use of content is strictly prohibited.

11. Confidentiality

11.1. The Seller guarantees the confidentiality of the Buyer's data.

11.2. The Online Store reserves the right to terminate access to the Personal Account and block and/or cancel registration without prior notice to the Buyer and bears no liability for termination of access to its services. In this case, the Buyer's information is destroyed and his registration is canceled.

11.3. In the event of a violation by the Buyer of the terms of this Agreement, the Seller has the right to suspend cooperation and/or use of the Site by this Buyer until the User eliminates the violations committed and compensates (reimburses) the damages caused to the Seller by such violation in full.

11.4. The Seller does not inform the Buyer about the removal or refusal to publish reviews. The Seller has the right not to publish the Buyer's review due to inconsistency with the actual experience of using the Goods or if the information is not useful to other Buyers of the Site.

11.5. The Seller has the right to temporarily suspend the operation of the Site for technical, technological or other reasons - for the time of eliminating such reasons with or without prior notice to the Buyers.

11.6. In order to quickly inform Buyers about new arrivals of Goods, special promotions and sales, the Seller automatically includes in its mailing list all e-mail addresses specified by the Buyer when registering on the Site. This applies to those addresses that have an agreement in the settings to receive mailings from the Seller by e-mail. The Buyer has the right to unsubscribe from the Seller's mailings by clicking on the appropriate link in the newsletter.

12. Liability of the parties

12.1. The Seller is not liable:

12.1.1. For the accuracy of the data specified by the Buyer when registering and Ordering the Goods, as well as for the sale and Delivery of the Goods due to the Buyer providing false information about himself.

12.1.2. For the actions of related services and services used to provide services to the Buyer, but not belonging to the Seller: banks, postal services, Internet providers, email services, payment systems, etc.

12.1.3. For any expenses of the Buyer, direct or indirect damage that may be caused to the Buyer as a result of using or the inability to use the services of the Online Store and incurred as a result of errors, omissions, interruptions in work, deletion of files, changes in functions, delays in work during data transmission, etc., that occurred through no fault of the Online Store.

12.2. The Order may be cancelled by the Seller if the Order is not delivered to the Client through no fault of the Seller within 3 (three) days from the date of the Order. In this case, upon expiration of the period specified in this paragraph, the Seller has the right to refuse to fulfill obligations under this Agreement without notifying the Buyer.

12.3. Use of the Site is permitted only by adults. The Buyer is responsible for any use (even without his permission) by a minor under 18 years of age of an account in the Online Store, as well as for all actions committed by a minor on the Site.

12.4. The Buyer and the Seller shall be liable for violation of the terms of this Agreement in accordance with the legislation of the United Arab Emirates.

13. Dispute Resolution

13.1. In the event of any disputes or disagreements related to the execution of the Agreement, the Buyer and the Seller shall make every effort to resolve them through negotiations, consideration of complaints, claims or other requests from the Buyer. If disputes are not resolved through negotiations, they shall be resolved in the manner established by the legislation of the United Arab Emirates.

13.2. For all other issues not provided for in this Agreement, the Buyer and the Seller shall be guided by the current legislation of the United Arab Emirates.

14. Special conditions, force majeure

14.1. The Buyer and the Seller are released from liability for partial or complete failure to fulfill obligations under this Agreement if this was a consequence of extraordinary events. (force majeure) that occurred after the conclusion of the Agreement. Such events include circumstances beyond one's control that neither party could foresee or prevent by reasonable measures: floods, fires, earthquakes, meteorite falls, explosions, storms, epidemics and other natural phenomena, as well as military actions, terrorist acts, civil disobedience, etc.

15. Term

15.1. This Agreement shall enter into force upon the Buyer's registration on the Website or contacting the Seller to purchase the Goods.

15.2. The moment of contact shall be considered the moment when the Buyer actually began to carry out actions aimed at purchasing the Goods from the Seller.